Terms, Shipping, and Returns
By submitting an order for goods and services from Erosxtoys.com, you hereby agree to the terms and agreements governing this site.

United States
We strive to ship in a timely manner. All orders are shipped F.O.B. Broomfield, Colorado, and shipped via UPS Ground, Fed Ex Express Saver, or USPS unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges. Back orders are shipped per your instructions. Please feel free to contact your Sales Representative with any questions. ErosXtoys.com does not provide return shipping cost on any products. Any all returns are at the Purchasers expense. All sales are final except in the case of damaged or a defective product. A refund minus the cost of shipping or a full replacement are at our discretion.

Free Shipping on Domestic US Orders
Shipping cost are included in all Eros X-Toys purchases. There is no extra fee for shipping.

Back Order Policy
Please contact your Sales Representative regarding how your back orders should be handled for your account: sales@erosxtoys.com

Return Policy
All sales are final due to health laws. Any items returned to erosXtoys.com for any reason other than defective or damaged in shipping will be disposed of. No refunds or credit will be issued.

Defective Product
Products with manufacturing defects must be reported within 30 days from receipt. Contact your Sales Representative regarding a replacement or return. All returns require a Return Authorization Number. There will be no credit on any items returned that were not purchased from erosXtoys.com.

Refused/Returned Order
Refused or returned orders can be re-shipped for an additional shipping charges. Orders returned will only be reshipped after prepayment. You will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed in a “Suspended” status.

Damaged/Shortages
Concealed damage or shortages must be reported to erosXtoys.com within 48 hours from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem.

if you have and problems or concerns regarding your order, please contact our sales department immediately at: sales@erosxtoys.com